faq

📦 Order Processing & Shipping Information

At Mirelle, every order is prepared with care, intention, and gratitude.
Our goal is to make your shopping experience seamless from checkout to delivery — with full transparency at every step.

🕒 Processing Time

Each order is carefully packed and processed within 3–5 business days before shipment.
Once your package is on its way, you’ll receive a shipping confirmation email with your tracking number.

🚚 Estimated Delivery Times

United States Orders
Shipped via USPS or FedEx with an estimated delivery time of 15–20 business days.

International Orders
Estimated delivery time is 15–30 business days, depending on your region and fulfillment center.

⏳ Please note: Delivery times may vary due to customs processing, local postal delays, or high-volume periods.

⚠️ Possible Shipping Delays

While we always strive for timely delivery, some factors may cause unforeseen delays, including:

  • Customs inspections or clearance delays

  • Global or regional shipping disruptions

  • Holiday or weather-related delays

  • Natural events or unforeseen logistical issues

We truly appreciate your patience and understanding.

🔍 Order Tracking

Every shipment includes a tracking number.
You’ll receive it by email once your order has shipped.
For live updates, visit our Track Your Order page anytime.

❌ Order Cancellations

You can cancel your order within 24 hours of purchase with no penalty.
To cancel, email us at mirelle@gmail.com using the subject line:

“CANCEL MY ORDER”

After 24 hours, your order may already be in processing and cannot be modified or canceled.

🏠 Address Corrections

If you entered the wrong shipping address, please contact us at mirelle@gmail.com within 24 hours.
Once your order has shipped, we’re unable to make any address changes.

📦 Delivery Attempts

Most carriers will make two delivery attempts.
If both attempts fail, your package will be returned to us.
Please monitor your tracking updates to ensure smooth delivery.

💔 Damaged or Defective Items

If your order arrives damaged or defective, we’ll make it right.
Simply email us with:

  • Your order number

  • A clear photo of the damaged item

We’ll send you a replacement at no extra cost.

💬 Need Help?

For any other questions, feel free to reach out at mirelle@gmail.com.
Our support team typically replies within 24 hours.

Thank you for choosing Mirelle.
Every purchase you make helps us continue creating with purpose and heart — and we’re truly honored to be part of your journey. 🌿